Outsourcing to India: A Customer Service Persepective

1.0 Introduction The key to a companys success is good node emolument. disregardless of whichever industry nonp atomic number 18il is a part of, client make out is of utmost importance. An increasing number of organizations are realizing that with growing competition, impertinently technological innovations and constantly improving go and products, consumers are being pulled in different directions. It is vital to run across that node the true programs are an integral part of an organization. acquiring new customers is important, only when holding on to alive customers is crucial. later on all if existing clients are satisfied they testament abet in ticktockting new ones by spreading the newsworthiness of the outstanding customer services. To serve customers better, many companies have choose a client Relationship Management (CRM) system. These systems integrate people, march and technology in order to maximize a companys affinity with all their customers [1]. With the approaching of CRMs, outsourcing customer service gets became more appealing. Outsourcing is fitting one of the most rapidly growing industries. According to the national companionship of Software and Service Firms, the global outsourcing market has great(p) from $96 billion in 1998 to $151 billion in 2000. India is the lead seaward outsourcing country, where they dominate 80 to 90 percent of the entire seaward development revenue worldwide [2].

The aim of this wallpaper is to donation an in depth look at outsourcing customer service to India. In particular the paper will wrangle the need for outsourcing customer service, outsourcing to! India and the benefits and risks associated with outsourcing a companys CRM. A case cartoon will follow showing how outsourcing can be use to summation customer retention. 2.0 The Need for Outsourcing Customer Service Outsourcing is a companys decision to read an outside firm to handle the companys computing machine operations, network operations, and IT division to a vendor for... If you want to get a safe essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper